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If you have questions about your electric bill, you can speak in person with an AES Indiana representative during the utility company’s community office hours.

AES will be at the Julia M. Carson Transit Center, 201 E. Washington St., for three days in April:

• 4-6 p.m. Thursday, April 10
• 10 a.m. to noon Saturday, April 12
• 5-7 p.m. Wednesday, April 16

Customers can work with AES to set up a payment plan and learn about other financial assistance options.

No registration is required.

AES announced last month that it will begin disconnecting customers who are behind on payments as early as mid-April.

AES paused disconnections for more than a year because of issues related to a new billing system.

Mirror Indy reporter Tyler Fenwick covers housing and labor. Contact him at 317-766-1406 or tyler.fenwick@mirrorindy.org. Follow him on X @ty_fenwick and Bluesky @tyfenwick.bsky.social.

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AES electricity shut-offs will return in April

Disconnections were paused because of issues related to a new billing system.

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Questions about your electric bill? See AES at the transit center

by Tyler Fenwick, Mirror Indy
April 9, 2025

<h1>Questions about your electric bill? See AES at the transit center</h1> <p class="byline">by Tyler Fenwick, Mirror Indy <br />April 9, 2025</p> <p>If you have questions about your electric bill, you can speak in person with an AES Indiana representative during the utility company’s community office hours.</p> <p>AES will be at the Julia M. Carson Transit Center, 201 E. Washington St., for three days in April:</p> <ul class="wp-block-list"> <li>4-6 p.m. Thursday, April 10</li> <li>10 a.m. to noon Saturday, April 12</li> <li>5-7 p.m. Wednesday, April 16</li> </ul> <p>Customers can work with AES to set up a payment plan and learn about other financial assistance options.</p> <p>No registration is required.</p> <p>AES announced last month that <a href="https://mirrorindy.org/aes-indiana-electricity-disconnections-resume-april-2025/" target="_blank" rel="noreferrer noopener">it will begin disconnecting customers who are behind on payments</a> as early as mid-April.</p> <p>AES paused disconnections for more than a year because of <a href="https://mirrorindy.org/aes-indiana-billing-electricity-system-falter-indiana-utility-regulatory-commission/" target="_blank" rel="noreferrer noopener">issues related to a new billing system</a>.</p> <div class="wp-block-group has-light-gray-background-color has-background" style="padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40)"> </div> <p>This &lt;a target=&quot;_blank&quot; href=&quot;https://mirrorindy.org/aes-indiana-office-hours-indianapolis-transit-center/&quot;&gt;article&lt;/a&gt; first appeared on &lt;a target=&quot;_blank&quot; href=&quot;https://mirrorindy.org&quot;&gt;Mirror Indy&lt;/a&gt; and is republished here under a &lt;a target=&quot;_blank&quot; href=&quot;https://creativecommons.org/licenses/by-nd/4.0/&quot;&gt;Creative Commons Attribution-NoDerivatives 4.0 International License&lt;/a&gt;.&lt;img src=&quot;https://i0.wp.com/mirrorindy.org/wp-content/uploads/2025/07/cropped-Mirror-Indy-square-logo-1.png?resize=150%2C150&amp;amp;ssl=1&quot; style=&quot;width:1em;height:1em;margin-left:10px;&quot;&gt;&lt;img id=&quot;republication-tracker-tool-source&quot; src=&quot;https://mirrorindy.org/?republication-pixel=true&amp;post=49515&amp;amp;ga4=G-X0R0QW371R&quot; style=&quot;width:1px;height:1px;&quot;&gt;&lt;script&gt; PARSELY = { autotrack: false, onload: function() { PARSELY.beacon.trackPageView({ url: &quot;https://mirrorindy.org/aes-indiana-office-hours-indianapolis-transit-center/&quot;, urlref: window.location.href }); } } &lt;/script&gt; &lt;script id=&quot;parsely-cfg&quot; src=&quot;//cdn.parsely.com/keys/mirrorindy.org/p.js&quot;&gt;&lt;/script&gt;</p> Copy to Clipboard

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