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IndyGo riders can fill out a survey to tell the transit agency what’s working — and what isn’t.

You can take the survey online. Or you can take the survey in person at the downtown Julia M. Carson Transit Center.

Questions include how satisfied you are with IndyGo’s service and what improvements would get you to take the bus more often.

Responses are anonymous. But if you provide contact information, you’ll receive one reloadable MyKey card with $4 of transit value for completing the survey.

The survey is open through Saturday, Sept. 20.

Mirror Indy, a nonprofit newsroom, is funded through grants and donations from individuals, foundations and organizations.

Mirror Indy reporter Tyler Fenwick covers housing and labor. Contact him at 317-766-1406 or tyler.fenwick@mirrorindy.org. Follow him on X @ty_fenwick and Bluesky @tyfenwick.bsky.social.

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IndyGo riders can share feedback through survey

by Tyler Fenwick, Mirror Indy
September 17, 2025

<h1>IndyGo riders can share feedback through survey</h1> <p class="byline">by Tyler Fenwick, Mirror Indy <br />September 17, 2025</p> <p>IndyGo riders can fill out a survey to tell the transit agency what’s working — and what isn’t.</p> <p>You can <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=py9DkUk8v0euzY8kQpWtR-Fs657skGlPgCxCuAXoUANURDlNRFZPMzRQV0w0WDBRTEw3UkZTVFZHQi4u&amp;utm_source=BenchmarkEmail&amp;utm_campaign=PR%3a_IndyGo_Seeks_Public_Feedback_about_Its_Service_through_the_Customer_Perception_Survey_2025&amp;utm_medium=email" target="_blank" rel="noreferrer noopener">take the survey online</a>. Or you can take the survey in person at the downtown Julia M. Carson Transit Center.</p> <p>Questions include how satisfied you are with IndyGo’s service and what improvements would get you to take the bus more often.</p> <p>Responses are anonymous. But if you provide contact information, you’ll receive one reloadable <a href="https://www.indygo.net/mykey/" target="_blank" rel="noreferrer noopener">MyKey card</a> with $4 of transit value for completing the survey.</p> <p>The survey is open through Saturday, Sept. 20.</p> <p><em>Mirror Indy, a nonprofit newsroom, is <a href="https://mirrorindy.org/donors/" target="_blank" rel="noreferrer noopener">funded through grants and donations</a> from individuals, foundations and organizations.</em></p> <p>This &lt;a target=&quot;_blank&quot; href=&quot;https://mirrorindy.org/indygo-indianapolis-survey-bus-riders-2025/&quot;&gt;article&lt;/a&gt; first appeared on &lt;a target=&quot;_blank&quot; href=&quot;https://mirrorindy.org&quot;&gt;Mirror Indy&lt;/a&gt; and is republished here under a &lt;a target=&quot;_blank&quot; href=&quot;https://creativecommons.org/licenses/by-nd/4.0/&quot;&gt;Creative Commons Attribution-NoDerivatives 4.0 International License&lt;/a&gt;.&lt;img src=&quot;https://i0.wp.com/mirrorindy.org/wp-content/uploads/2025/07/cropped-Mirror-Indy-square-logo-1.png?resize=150%2C150&amp;amp;ssl=1&quot; style=&quot;width:1em;height:1em;margin-left:10px;&quot;&gt;&lt;img id=&quot;republication-tracker-tool-source&quot; src=&quot;https://mirrorindy.org/?republication-pixel=true&amp;post=62146&amp;amp;ga4=G-X0R0QW371R&quot; style=&quot;width:1px;height:1px;&quot;&gt;&lt;script&gt; PARSELY = { autotrack: false, onload: function() { PARSELY.beacon.trackPageView({ url: &quot;https://mirrorindy.org/indygo-indianapolis-survey-bus-riders-2025/&quot;, urlref: window.location.href }); } } &lt;/script&gt; &lt;script id=&quot;parsely-cfg&quot; src=&quot;//cdn.parsely.com/keys/mirrorindy.org/p.js&quot;&gt;&lt;/script&gt;</p> Copy to Clipboard

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